Shipping & Delivery Policy

This Policy applies to orders placed with ENKORA GROUP LLC ("ENKORA"). We aim for fast, predictable order processing and clear information about shipping costs, delivery methods and shipment issues.

Same-Day Shipping

Orders for standard in-stock items placed and successfully paid before 4:00 PM Pacific Time, Monday through Friday, usually ship the same business day. Orders placed after 4:00 PM, on weekends or on holidays are generally processed beginning the next business day.

Same-day shipping means the order is handed to the carrier on the same business day; it does not mean same-day delivery. Large orders, and orders requiring additional verification, special packaging, cutting, assembly or other preparation, may need additional processing time.

Where We Ship From

Most warehouse orders ship from our facility in Vancouver, Washington. Once your order ships you will receive a shipment confirmation, with tracking information where the shipping method provides it.

Free Shipping on Orders of $300 or More

ENKORA offers free Standard Ground Shipping within the contiguous United States on eligible orders with a merchandise subtotal of $300 or more after discounts and before taxes.

Free shipping does not apply to:

• aluminum channels and profiles, long diffusers and other long-length products;
• oversized products and freight shipments;
• products requiring special packaging or non-standard transportation;
• expedited shipping services.

Shipping for these products is calculated separately. When an order contains both standard and oversized items, free shipping may apply to the eligible standard portion while shipping for the oversized items is calculated separately.

Oversized and Long-Length Products

Aluminum profiles, long diffusers, linear lighting components and other long or oversized products may require special packaging and transportation. Their shipping cost depends on package dimensions, weight, destination, carrier and shipping method. Where an order requires a separate freight or oversized-shipping quote, the charge is confirmed with you before the order ships.

Delivery Times

Delivery times depend on the destination, the shipping method and the carrier. Any delivery estimate provided at checkout or by ENKORA begins once the shipment has been handed to the carrier. Weather, emergencies, carrier delays and other circumstances outside ENKORA's reasonable control may affect the actual delivery date.

Backorders and Delays

If an item becomes unavailable after you order, or cannot ship within the expected timeframe, we will contact you with updated information. You may choose to:

• accept the revised shipping timeframe;
• wait for the item to become available; or
• cancel any item that has not yet shipped and receive a refund of the applicable amount.

ENKORA will not substitute a different product without your approval.

Shipping Address

You are responsible for providing a complete and accurate shipping address. If a carrier charges extra because an address was incorrect, incomplete or outdated, that charge may be passed on to you unless the error was ENKORA's.

Damaged, Incorrect or Incomplete Orders

Please inspect the package and products promptly after delivery. If an item arrives damaged, you receive the wrong item, or part of your order is missing, contact ENKORA as soon as possible — preferably within 5 calendar days of delivery.

To review the claim we may ask for:

• your order number and a description of the issue;
• photographs of the product, the shipping carton, the shipping label and any visible damage.

Please keep the product and its original packaging until the claim has been reviewed. After review, ENKORA will provide an appropriate resolution, which may include a replacement, shipment of the missing item, a refund or ENKORA Store Credit, depending on the circumstances and applicable law.

Order Cancellations

ENKORA will make reasonable efforts to cancel an order if the request arrives before the order has been processed or handed to the carrier. Once an order has shipped it can no longer be canceled and is subject to our Returns, Refunds & Exchanges Policy.

Custom, special-order, cut-to-length or other products prepared specifically for you may become non-cancellable once production, cutting, assembly or other custom processing has begun.