Returns, Refunds & Exchanges Policy

We aim to make returns clear and fair while recognizing that LED products are often cut, installed, soldered or otherwise prepared for a specific project. This Policy applies to eligible products purchased from ENKORA GROUP LLC ("ENKORA").

45-Day Returns, No Restocking Fee

Most standard in-stock products may be returned within 45 calendar days of delivery, subject to the terms of this Policy.

ENKORA charges a 0% restocking fee on an ordinary eligible return of a standard in-stock product. No restocking fee is deducted from an approved return simply because you changed your mind, provided the product remains eligible under this Policy.

Condition of Returned Products

To qualify for an ordinary return, the product must:

• be new and in resalable condition;
• not have been installed, cut, soldered, permanently adhered or otherwise irreversibly prepared for installation;
• not have been modified or damaged after delivery;
• include all original components and accessories.

Whenever reasonably possible, please return the product in its original packaging.

Inspect Before You Cut or Install

Before cutting, installing or modifying an LED product, please confirm that it matches your order and the requirements of your project. We recommend checking:

If you believe you received the wrong product or notice a problem, contact ENKORA before cutting or installing it.

A product that has been cut, installed, soldered, adhered or otherwise modified cannot be returned merely because it is no longer needed, was ordered incorrectly or does not suit the project. This does not affect any rights you may have for a confirmed manufacturing defect or under applicable law.

Return Merchandise Authorization (RMA)

An RMA must be obtained before any product is returned. To request one, contact us with:

• your order number;
• the product and quantity being returned;
• the reason for the return;
• photographs, when reasonably requested.

After reviewing the request, ENKORA will issue an RMA number and return instructions. Please do not send products to our warehouse without an approved RMA — unauthorized returns may be delayed or be difficult to identify and process.

Return Shipping Costs

If you are returning an eligible product because you changed your mind, ordered the wrong product, selected the wrong size, voltage, CCT or other specification, or no longer need it, you are responsible for return shipping. Where available, ENKORA may provide a prepaid return label and deduct its cost from the approved refund or Store Credit.

If the return results from an ENKORA error — such as shipment of the wrong item — or from confirmed shipping damage or a confirmed defect, ENKORA will provide instructions and, where appropriate, cover the necessary standard return shipping.

Products Not Eligible for Ordinary Return

The following are not eligible for an ordinary return:

• cut-to-length, custom-made and special-order products, and products manufactured or prepared for a specific project;
• LED strip or LED neon that has been cut or modified;
• wire cut to a customer-specified length;
• aluminum profiles or diffusers cut to a customer-specified size;
• soldered, installed, permanently adhered or otherwise irreversibly prepared products;
• products modified by the customer, or damaged by improper installation or use;
• products marked Final Sale, and Clearance items unless expressly stated otherwise;
• incomplete kits, where the product was sold as a complete kit.

Inclusion in this list does not affect any rights you may have for a confirmed manufacturing defect or other remedies required by applicable law.

Aluminum Profiles and Oversized Products

Standard, uncut aluminum profiles and other oversized products may be returned with prior RMA approval, provided they are new, unused and resalable. For an ordinary customer-initiated return, the original oversized or freight shipping charge is not refundable, and the customer is responsible for return transportation unless the return is caused by an ENKORA error.

Aluminum profiles, diffusers and other products cut to a custom size are not eligible for ordinary return.

Large, Trade, Wholesale and Project Orders

Separate return terms may apply to large commercial, trade, wholesale, project, custom or special-order purchases. Those terms may be set out in a quotation, sales order, purchase agreement, order confirmation or project proposal, and where agreed before the order is placed they apply to that order to the extent permitted by law.

For larger projects we recommend ordering a sample or small quantity first to verify product characteristics and component compatibility.

Refund or ENKORA Store Credit

When your return arrives, ENKORA inspects it to confirm that it meets the requirements of this Policy. Once the return is approved, you may choose:

• a refund of the approved amount to your original payment method; or
• ENKORA Store Credit toward future purchases.

If you would rather have a different product, choose Store Credit and apply it to a new order. The new order is subject to the prices, discounts, taxes, shipping terms and other sales terms in effect when it is placed. If it exceeds your Store Credit you pay the difference; if it is less, the remaining balance stays available for future purchases.

If the original order was paid by more than one method, the refund may be allocated among the original payment methods and Store Credit according to how the order was paid and applicable payment-processor rules.

Refund Processing Time

Approved refunds and Store Credit are generally processed within 5–7 business days after the returned product has been received and inspected. Refunds are issued to the original payment method; your bank, card issuer or payment processor may need additional time before the funds appear. Sales tax adjustments are processed in accordance with applicable law.

Original Shipping Charges

For an ordinary return of a non-defective product — because you changed your mind, ordered the wrong product or specification, or no longer need it — the original shipping charges are not refundable. This does not apply where the return is caused by an ENKORA error or where applicable law requires the shipping charge to be refunded.

If your original order qualified for free shipping, ENKORA does not currently charge back the original shipping cost when you return part of the order.

Wrong, Damaged or Defective Products

If you receive the wrong product, a product is damaged in transit, or a manufacturing defect is confirmed, ENKORA will provide an appropriate resolution, which may include a replacement, a refund, ENKORA Store Credit or another resolution appropriate to the circumstances and applicable law. If the problem resulted from an ENKORA error, you will not be charged for the standard shipping reasonably required to correct it.

Please report shipping damage promptly — see our Shipping & Delivery Policy.

Warranty Claims

A return and a warranty claim are separate processes. If a product fails or you believe it has a manufacturing defect, the claim is handled under the ENKORA Limited Warranty. Damage caused by improper voltage, overload, incorrect wiring, improper installation, overheating, mechanical damage, an unsuitable environment or use outside the product's intended purpose may not be covered.