Customer Service
Shipping, returns and warranty — written plainly, with the facts up front. For anything not covered here, our team answers within one business day.
Limited Warranty
- 3-Year or 5-Year Limited Warranty, depending on the product
- Runs from the original date of purchase
- Covers defects in materials and workmanship under proper installation and use
Returns & Refunds
- 45 days from delivery on standard in-stock products
- 0% restocking fee on eligible returns
- An RMA is required before returning anything
Shipping & Delivery
- In-stock orders paid before 4:00 PM PT, Mon–Fri, usually ship the same day
- Ships from Vancouver, Washington
- Free Standard Ground Shipping on $300+ within the contiguous US (excludes oversized items)
Need a return, a warranty claim or a tracking update?
Have your order number ready. For returns and warranty claims we issue a Return Merchandise Authorization (RMA) before anything is shipped back.